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Frequently asked questions about our

Products.

Care Instructions
We care and love you as well as the products that we create and sell. It's important that you know how to take care of the apparel and accessories in the best way possible.

Apparels should be only washed with like colors. You can certainly machine wash the garments in warm water that is around 104°F/40°C. Keep in mind that you should only use non-chlorine bleach if necessary and do not iron the decorated (printed) areas. If the garments require dry-cleaning, you can use any solvent except the trichloroethylene. Tumble-dry these garments on medium.

If you still have questions, please contact us (hello@woolstitch.com)

All of our shipping products are either 100% recyclable or fully biodegradable. Bubble wraps are made from a minimum of 15% recycled plastic and 10% post-consumer content.

If you still have questions, please contact us (hello@woolstitch.com)

We currently do not offer any organic apparel or tees but we plan on offering that in the near future.

If you still have questions, please contact us (hello@woolstitch.com)

Each shirt apparel item is folded and packed into poly mailers for shipment.

If you still have questions, please contact us (hello@woolstitch.com)

Frequently asked questions about

Pricing Fees.

Shipments outside of the USA may incur customs fees depending on the destination country. The fee may vary depending on your order value, country limits, and other factors. You are responsible for these fees. Any fees are paid to the appropriate customs agency by the end customer.

The customer is responsible for all taxes depending on the destination state in the United States.

If you still have questions, please contact us (hello@woolstitch.com)

All our pricing and purchasing requirements are in US Currency. Your bank will charge the appropriate exchange rate.

If you still have questions, please contact us (hello@woolstitch.com)

Yes, we do! Please review this Shipping Page – https://www.printful.com/shipping#shipping-rates

If you still have questions, please contact us (hello@woolstitch.com)

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Returns/Customer Service.

Customer satisfaction is extremely important to us – please reach out to us with problems, questions, exchange/returns, etc. via hello@woolstitch.com or by sending us a Facebook message.

Any claims for damaged/defective/size exchange items must be submitted to us via hello@woolstitch.com within 20 days after the product has been received for approval. For packages lost in transit, all claims must be submitted no later than 28 days after the estimated delivery date. Claims deemed an error on our part would be covered at our expense. Returns are sent directly to our fulfillment center.

Please include your Sales Order Number, PO Number or Packing Slip Number, including appropriate contact information on all inquiries.

If you still have questions, please contact us (hello@woolstitch.com)

Wrong Address – your order will be returned to our fulfillment center if you provide us with an incorrect address. You will be reliable for the reshipment cost once we have a confirmed updated address.

Unclaimed – Shipments that go unclaimed will be returned to our fulfillment center and you will be liable for the cost of reshipment to you.

Returned by Customer – Please contact us first before you return anything to our fulfillment center. We will not refund or exchange orders for buyer’s remorse. Size exchange will be at our discretion. Please visit our size table for specifications. Should we accept to exchange a product, you will incur a reshipping cost.

Shipping/Fulfillment.

All tracking numbers can be found in the shipping notification emails you will receive after your orders are placed and approved.

Domestic orders - Within the US all orders will have tracking information available through a USPS or FedEx link. That can be accessed at any time in the order details of any fulfilled order with the "Tracking Info" button or through the email notification we send out. While rare, some instances occur where the tracking does not update due to missed scans during transit. If it is past the estimated delivery date for your order, please contact us immediately so we may determine if the package has been lost in transit.

International Orders - If your chosen level of shipping service for the order does not include tracking you will notice that there are no updates past the export center in California. No worries, the package is still moving and if any issue occurs through customs the contact information provided with your order will be utilized to inform end customers of any duties or fees they may be liable for. If it is past the estimated date of delivery for your package, please contact us immediately so we may determine if the package has been lost in transit.

There are a few reasons an order can be returned to sender, most often it is due to an undeliverable address. Other instances include the package being unclaimed at customs or refused/returned by your end customer. You will receive notice once the order arrives back to our facility. We would advise contacting your end customer to determine how they would like to proceed and contact us with an updated address if you wish to have the product reshipped. New shipping charges will be applied for orders that have been unclaimed at customs, returned by your customer, or had an incorrect address originally provided.

You may log back into your cart to change shipping speed before order is processed. If you’re unable to change shipping speed, please reach out to our customer service department immediately.

FedEx will not ship to US based PO Boxes, but will ship to some international PO Boxes. We will ship to PO Boxes via USPS.

If your package is lost in transit, no worries! We will send you another one at no cost to you. However, if the tracking information for the package states that it has been delivered, WoolStitch unfortunately would not take responsibility.

We ask for a photo verification of the damaged goods sent to hello@woolstitch.com and support@theprintful.com. As soon as we determine and verify the damage, we’ll gladly send you a replacement at no cost to you.

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