Last updated 10/02/2021.

Returns Overview

Customer satisfaction is extremely important to us – please reach out to us with problems, questions, exchange/returns, etc. via email: hellow@woolstitch.com or by Facebook, Twitter, Instagram, or website.

Any claims for damaged/defective/size exchange items must be submitted to us via hello@woolstitch.com within 4 weeks after the product has been received for approval. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part would be covered at our expense. All returns, the ones fulfilled by our partners, Printful, SHOULD be sent directly to our fulfillment center. Reach out for additional information.

Please include your Sales Order Number, PO Number, or Packing Slip Number, including appropriate contact information on all inquiries.

If you still have questions, please contact us at hello@woolstitch.com or via Facebook messenger.

Return Policy

Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

If you notice an issue on the products or anything else on the order, please submit a problem report.

The return address is set by default to our fulfillment partner, Printful facility, unless the order is directly fulfilled by WoolStitch. When we receive a returned shipment, an automated email notification will be sent to you. Unclaimed returns get donated to charity after 4 weeks. If Printful’s facility isn’t used as the return address, you would become liable for any returned shipments you receive.

Wrong Address

If you provide an address that is considered insufficient by the courier, the shipment will be returned to our fulfillment facility, Printful. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).

Unclaimed Shipment

Shipments that go unclaimed are returned to our fulfillment facility, Printful, and you will be liable for the cost of a reshipment to you (if and as applicable).

We or our fulfillment facility does not accept returns of sealed goods, such as but not limited to, face masks, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with face masks won’t be available for reshipping and will be disposed of.

Returned by Customer

Please contact us first before returning anything to our fulfillment center. We will NOT refund or exchange order(s) for buyer’s remorse.  Size exchange will be at our discretion. Please visit our size table for specifications. Should we accept to exchange a product, you might incur a reshipping cost.

Notification for EU consumers

According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:

1. the supply of goods that are made to the consumer’s specifications or are clearly personalized;
2. sealed goods which were unsealed after delivery and thus aren’t suitable for return due to health protection or hygiene reasons, therefore our fulfillment partner, Printful, and us, WoolStitch, reserve rights to refuse returns at its sole discretion

Exchanges

At this time, we don’t offer exchanges. If you’re unsure of a size fit, check out our sizing charts – we have one for every item listed on our store, in the product description section.

Though rare, it’s possible that an item you ordered was mislabeled. If that’s the case, please let us know at hello@woolstitch.com within a week after receiving your order. Include your order number and photos of the mislabeled item, and we will send you a new one, or issue a refund!

Shipping returns

All items fulfilled by our business partner, Printful, should be sent to the fulfillment center listed on the return address on your package.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Need help?

Contact us at hello@woolstitch.com for questions related to refunds and returns. Please also visit our FAQ page.